Do I need to subscribe to Fairburn's Cable TV service to use the High speed Internet?
No.  You can get our High speed Internet without our cable service.  Pricing is different depending on if you have the Cable TV or not.  Check our pricing page for more info on that.

What is a Cable Modem?
A cable modem is a device that allows access to the internet through a cable outlet as opposed to a telephone line.

How does a Cable Modem work?
It works almost identically to a telephone modem.  The only differences is cable modems connect to a cable outlet instead of a telephone line, and they work much faster.

How fast is Fairburn Utilities high speed compared to Dial-up?
Our cable modems can reach speeds up to 50 times faster than the average dial-up connection. (28.8 kbps or kilobits per second) Fairburn Utilities high speed internet reaches speeds up to 1,500 kbps. (Also referred to as 1.5 megabits per second)

Will cable modem service slow down during heavy usage periods?
While this may be true for some of the other major cable modem providers, you will not experience as much of an effect during heavy usage on Fairburn Utilities high speed internet.  This is mostly due to the amount of customers we service vs. the larger cable modem providers.

What is the difference between cable modem internet and DSL?
To keep it simple, A cable modem uses your existing cable TV outlets, and DSL uses the phone line.  Cable modem access and DSL both use fiber optics, and both are about the same speed.

Can I watch TV while browsing the Internet?
Yes.  Both your cable TV service and you High Speed Internet service can be used at the same time.

Does sharing my cable TV service with my Internet connection slow down my Internet access?
No.  Even though both services come into your house on the same wire, cable TV uses a different part of the signal.  It doesn't mix with your Internet connection.  You'll get both high quality cable TV and High Speed Internet connection at the same time.

Where do I get a cable modem to use on Fairburn Utilities high speed internet?
Fairburn Utilities will provide you with the modem you need to access our internet.

What do I do if I have to format my hard drive, or if I purchase a new computer?
All you should have to do is hook the modem up to the computer as it was before.  There are some rare instances where this will not work.  If hooking the modem up to the computer does not get you back online give us a call at (770) 969-3481.

Why am I having problems with online gaming, conferencing, and/or Dial-Pad (or similar application)?
The reason for this is that you are accessing the Internet via our cable modem, which is protected by our firewall, which masks its IP address and restricts incoming data for security reasons.  For these applications you may want to consider adding a Static IP address to your service package.  For more information contact us either by email at support@fairburnutilities.org or call us at (770) 969-3481.

What do I do if I'm having problems with my Internet connection.
You can call us at (770) 969-3481 or if its just a small question you can feel free to e-mail us at support@fairburnutilities.org.